Sooner Scoopers
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Terms & Conditions

The ground rules for using our website and services. Last updated: July 18, 2026.

Welcome to Sooner Scoopers! These Terms & Conditions (“Terms”) govern your use of www.sooner-scoopers.com (the “Site”) and the pet waste removal services provided by Sooner Scoopers (“Sooner Scoopers,” “we,” “us,” or “our”) in the Oklahoma City metro area. By using the Site, requesting a quote, or booking service, you agree to these Terms and to our Privacy Policy.

1. Our Services

Sooner Scoopers provides residential and commercial pet waste removal, including recurring cleanup plans (twice-a-week, weekly, every-other-week, and monthly), one-time cleanups, and optional add-ons such as yard deodorizing and pet-safe sanitizing. Waste is collected in biodegradable bags and hauled away or placed in your outdoor trash bin, whichever you prefer. Service is available within our Oklahoma City metro service area; availability at a specific address is confirmed when you book.

2. Quotes & Pricing

  • Quotes are free and no-obligation. Prices are based on the information you provide (yard size, number of dogs, service frequency, and yard condition). If conditions on site differ significantly from what was described, we may adjust the quote before starting work — we'll always tell you first.
  • Yards that haven't been cleaned within the last 30 days may require an initial cleanup at a separately quoted rate before a recurring plan begins.
  • Lowest Price Guarantee: if you show us a current, verifiable written quote from a licensed and insured local competitor for comparable service, we'll beat it. The guarantee applies to standard recurring service and may not combine with other discounts or promotions.
  • We may update pricing from time to time. For recurring customers, we'll give notice before any rate change takes effect — no surprises.

3. Scheduling & Yard Access

  • Recurring visits are scheduled on a regular service day. Exact arrival times may vary with route, weather, and traffic.
  • Please make sure we can access your yard on your service day: gates unlocked (or share a gate code with us) and yards reasonably accessible.
  • For everyone's safety, dogs that may be aggressive toward strangers should be kept inside or otherwise secured during your visit window. We love dogs — we just want to keep everybody safe.
  • If we arrive and can't safely access or service the yard (locked gate, aggressive dog, blocked access), we'll attempt to contact you and reschedule. Repeated missed visits due to no access may be billed at your normal per-visit rate.
  • After each visit we latch the gate and, on request, text you a photo gate check confirming your yard is secure.

4. Payments, Cancellations & Changes

  • Payment is due as described in your service agreement or invoice. We accept the payment methods listed at booking.
  • No contracts: recurring plans are contract-free. You can pause, change, or cancel your plan at any time — just let us know before your next scheduled visit so we can update the route.
  • Amounts already paid for completed visits are non-refundable, but see our Satisfaction Guarantee below — if a visit wasn't up to standard, we'll make it right.
  • Accounts with unpaid balances may have service paused until the balance is settled.

5. Satisfaction & Re-Scoop Guarantee

If you're not happy with a cleanup, tell us within 24 hours of the visit and we'll come back and re-scoop the areas we missed for free. Your satisfaction is the whole point.

6. Weather & Holidays

We work rain or shine. In severe weather (lightning, ice, flooding, or other unsafe conditions) we may move your visit to the next safe service day. Around major holidays your service day may shift by a day or two — we'll let you know in advance.

7. Pets & Property

  • We are licensed, insured, and background-checked, and we treat your property with care.
  • Please tell us about anything in the yard we should know about — sprinkler heads, fragile landscaping, gate quirks, or pet health issues that could be transmitted through waste.
  • We are not responsible for pre-existing damage, or for conditions we weren't told about and couldn't reasonably see.
  • Our teams do not enter homes; service is limited to outdoor areas described at booking.

8. Communications

When you submit a quote request or book service and provide your contact information, you agree that we may contact you by phone, email, and text message about your quote, scheduling, and service. Message and data rates may apply, and you can opt out of texts anytime by replying STOP. Marketing messages are optional and you may unsubscribe at any time. See our Privacy Policy for details on how we handle your information.

9. Using the Site

  • You agree to use the Site only for lawful purposes and not to interfere with its operation, attempt to gain unauthorized access, or misuse our forms (for example, by submitting spam or false information).
  • All content on the Site — text, images, logos, and branding — belongs to Sooner Scoopers or its licensors and may not be copied or used commercially without our permission.
  • The Site may link to third-party websites and platforms (such as our social media pages). We're not responsible for third-party content or practices.

10. Disclaimers

The Site is provided “as is” and “as available,” without warranties of any kind, express or implied. We perform our services with reasonable skill and care, but except for the guarantees expressly stated on this Site, we make no other warranties about the services. Pet waste removal reduces, but cannot eliminate, all waste, odors, bacteria, or lawn damage caused by pets.

11. Limitation of Liability

To the fullest extent permitted by law, Sooner Scoopers will not be liable for indirect, incidental, special, or consequential damages arising from the Site or our services. Our total liability for any claim relating to the services is limited to the amount you paid us for the service visits giving rise to the claim during the three (3) months before the claim arose. Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Sooner Scoopers from claims, damages, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms or misuse of the Site or services.

13. Governing Law & Disputes

These Terms are governed by the laws of the State of Oklahoma, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Oklahoma County, Oklahoma. Before filing anything, please contact us — we're neighbors, and we'd much rather just make it right.

14. Changes to These Terms

We may update these Terms from time to time. The current version will always be posted on this page with its “Last updated” date. Continued use of the Site or our services after changes take effect means you accept the updated Terms.

15. Severability & Entire Agreement

If any part of these Terms is found unenforceable, the rest remains in effect. These Terms, together with our Privacy Policy and any service agreement or quote we provide you, are the entire agreement between you and Sooner Scoopers regarding the Site and services.

16. Contact Us